Relationship Associate - Hebron Location
Description
Interested persons should send their resume to HRDept@bruningbank.com. Bruning Bank is an equal opportunity employer.
PURPOSE OF POSITION:
The Relationship Associate ensures all customer service issues are resolved accurately and in a timely manner. They will be responsible for offering bank products and services to current customers and new customers through cross-selling and referrals. The Relationship Associate will be expected to help customers with all banking transactions.
Responsibilities
PRIMARY DUTIES:
* Receive deposits and loan payments, cash checks, and issue withdrawals, including night and mail-in deposits
* Issue cashier’s checks
* Submit change of address requests to Deposit Services
* Process stop payment requests
* Help customers access their safe deposit boxes
* Assist customers in closing deposit accounts, Visa debit cards, and safe deposit boxes
* Complete research for customers
* Answer customer’s questions in person or by telephone that are directed to the Relationship Associates
* Process check orders
* Set up sweeps/overdraft protection for customers
* Order foreign currency for customers
* Order and reorder Visa debit cards
* Cash in savings bonds for customers
* Prepare currency transaction reports and cash log sheets
* Balance cash drawer daily; count, package and maintain currency and coin in teller drawer while taking in consideration drawer limits; turn in excess currency and coin to the vault
* Process paper transactions accurately through the image capture machine; trouble shoot when transactions are out of balance; maintenance the image capture machine
* Assist customers with resetting internet banking passwords
* Maintain the cash vault by ordering and shipping currency and coin as needed while keeping vault balance at the designated balance; accurately make entries to the vault daily with dual control through integrated teller; count and package currency and coin in the vault with dual control
* Provide backup for incoming calls to the bank and direct them to the appropriate staff
* Provide efficient and courteous customer service while cross-selling products and services to generate new business for the bank
* Actively participate in customer, community, and public relation activities to increase the bank’s visibility and to enhance new business opportunities
* Comply with bank policies, operations, and security procedures
* Maintain customer confidence and protect the bank operations by keeping information confidential
* Perform other duties as assigned by supervisor
Qualifications
* Associate’s degree (preferred) with 1-2 years of financial services experience; OR,
* High School Diploma/GED with 3-4 years of financial services experience; OR,
* Any equivalent combination of experience, training and/or education approved by Bank Management
Bruning Bank
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